Shipping policy
Shipping
Most of our orders are processed within 1 working day. Orders received on Saturdays, Sundays and Public holidays will be processed on the following business day. We aim to deliver your items as soon as possible but delivery times are subject to change and are estimates only.
We ship orders around NZ-wide with CourierPost. Allow 1-3 working days to cities and urban centres and up to an additional 2-3 working days for rural deliveries. Some larger items will be sent directly from suppliers. Conveniently CourierPost also delivers to PO Box addresses.
Products featuring an “Available for International Delivery” icon are eligible for tracked international courier to Australia, Canada, USA , UK and Most Pacific Islands with DHL Express. Allow 2 working days for delivery of international items.
Shipping costs will be calculated during the checkout process.
| NZ WIDE BY COURIER POST, INCL GST | ||
| **FREE FREIGHT NOT AVAILABLE** | ||
| INTERNATIONAL OPTION: DHL EXPRESS COURIER, GST FREE | ||
| Tracked, signature required, Physical addresses only. Time-sensitive: usually 4 working days or less | ||
| <2KG | Per extra half kilo | |
| Australia | $30.00 | $7.00 |
| Canada & USA | $65.00 | $10.00 |
| UK | $75.00 | $12.00 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $50.00 | $9.00 |
| INTERNATIONAL OPTION: STANDARD AIR MAIL, GST FREE | ||
| Untracked, PO Boxes & Physical addreses with mailboxes. Approx 3-10 working days. | ||
| <2KG | Per extra half kilo | |
| Australia | $13.00 (0gm-500gm) | $4.50 |
| Canada & USA | $23.00 (0gm-500gm) | $12.00 |
| UK | $23.00 (0gm-500gm) | $12.00 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $17.50 (0gm-500gm) | $7.50 |
| >2KG | Per extra half kilo | |
| Australia | $26.50 | $4.50 |
| Canada & USA | $59.00 | $9.50 |
| UK | $59.00 | $9.50 |
| Pacific Islands: Fiji, Tonga, Western Samoa, Nuie, Cook Islands, Tahiti | $40.10 | $6.10 |
* Prices subject to change based on changes from freight providers
Express Tonight - Same day shipping
Need it now? No problem! Select our Express Tonight - Same Day Shipping option at checkout. Your items will be delivered when you are likely to be home, between 6pm and 9pm the same night. This is currently available for customers with Auckland, Hamilton, Wellington or Christchurch postcodes. Important: Please take note of the order cut off times below, as this varies between regions.
Auckland: Place your order before 1pm, Monday to Friday (excluding Public holidays) for Same Day evening delivery. Express orders placed after 1pm Mon-Fri will be delivered the following day.
Hamilton, Wellington & Christchurch: Place your order before 9am, Monday to Friday (excluding Public holidays) for Same Day evening delivery. Express orders placed after 9am Mon-Fri will be delivered the following day. Same Day Shipping orders are dispatched weekdays only (Monday-Friday).
Maximum parcel size is 5kg or a total volumetric weight of 5kg, whichever is largest. Parcel size limit is 250mm x 185mm x 170mm.
Click & Collect
Click & collect is available for customers in the Auckland area. Our warehouse is located at 4 Parkhead Place, Rosedale, Albany. Once you've placed your order and received an email notifying you it's ready for collection, you can pick up your order Monday - Friday, between 8:30am - 4pm.
Duties & Taxes
International orders may be liable for duties and taxes once your order arrives at customs in your specified country of shipping. Check with your local customs office to find out more about fees. Any charges must be paid by the person receiving the shipment. Gubba is not responsible for any handling fees, customs or duties that may be incurred on international orders. If you refuse to pay customs charges and the order is returned to us we will deduct the cost of having the goods returned to us from your original order and issue you a refund/store credit for the remaining balance.
How do I track my order?
Once your order has been shipped you will receive a delivery confirmation email that includes a tracking number. Simply enter this tracking number on the appropriate delivery agent’s website:
What if my order has gone missing?
Please make sure you supply us with your correct delivery address when placing an order. Gubba cannot accept responsibility for a missing shipment if the address provided is incorrect. If your order does not arrive within the expected delivery time frames above please contact us and we will lodge an enquiry with the shipping company. These enquiries can take some time so please make sure your address is correct and your parcel has a safe place for delivery.
Canceling Orders
Unfortunately we are unable to cancel orders once they have been shipped. If you do wish to cancel your order, then please contact us as soon as possible at sales@gubba.co.nz or phone (+64) 09 915 9250. If you cancel your order before it is shipped, you will receive a full refund.
